Failure to Provide Resident with Timely Personal Fund Statements
Penalty
Summary
The facility failed to provide a resident with timely and requested statements of personal funds held in trust by the facility. Specifically, a male resident with end stage renal disease and an anxiety disorder, who was cognitively intact as indicated by a BIMS score of 14, had not received account statements from July through September, despite requesting them. The resident reported not receiving a statement since July until the new Business Office Manager (BOM) provided one in late October. The BOM confirmed that the resident had requested a printout of his account statements and acknowledged the importance of providing monthly and quarterly statements to residents with trust funds, but could not provide evidence that the requested statements had been given for the months in question. Interviews with the BOM and the Administrator (ADM) revealed that both were recently hired and, upon learning of the deficiency, ensured that residents received their most recent statements. However, prior to their employment, the facility did not provide the required monthly statements or respond to the resident's requests for account information. The facility's failure to provide these statements as required by policy and upon resident request resulted in the resident lacking knowledge of his account balance for several months.