Failure to Provide Required Effective Communication Training to Staff
Penalty
Summary
The facility failed to ensure that all staff received the required Effective Communication program training. Upon review of training records for seven staff members, including CNAs, LPNs, and a Food Service Assistant, there was no documentation that these individuals had completed the mandatory training on the facility's Effective Communication program. The training was intended to outline and inform staff of the elements and goals of the program, but records showed that it had not been provided to these staff members within the past year. During the survey, the Nursing Home Administrator and Director of Nursing confirmed that the Effective Communication training had never been included in the facility's training process. Despite attempts to locate documentation or verify completion of the training, it was ultimately acknowledged that the staff in question had not received the required education. This deficiency had the potential to affect all 71 residents who could receive care or services from these staff members.