Deficient Pest Control Program Resulting in Persistent Fly Infestation
Penalty
Summary
The facility failed to maintain an effective pest control program to address the presence of flies throughout the building, as evidenced by observations, interviews, and record reviews. Multiple residents with intact cognition reported ongoing issues with flies in their rooms and common areas, particularly when food was present or garbage was not promptly removed. Surveyors directly observed flies in resident rooms, hallways, and near the kitchen, as well as fly swatters kept by residents' beds for personal use. Staff interviews confirmed that the fly problem was persistent and had been reported to management multiple times, but staff were unsure if any effective action had been taken. The facility's pest control policy required the use of various methods, including engagement with an outside pest service, to control seasonal pests such as flies. However, maintenance staff indicated that the pest control company was not contacted regarding the current fly issue, as they believed the number of flies was typical for the facility. Instead, staff relied on manual methods such as using fly swatters and bug zappers at main exits. The issue was particularly pronounced in areas near exterior doors and dumpsters, and both residents and staff expressed frustration with the ongoing presence of flies despite repeated reports and complaints.