Failure to Provide Palatable and Safe-Temperature Food
Penalty
Summary
The facility failed to ensure that food and drink served to residents was palatable, attractive, and maintained at a safe and appetizing temperature. One resident received a meal tray that had been left uncovered in the main dining room for approximately 40 minutes before consumption. The food was not reheated or cut up by staff, and the resident reported that it was cold and difficult to chew. Temperature checks of the meal items revealed that all were within the danger zone, as defined by the facility's own policy, with none of the items meeting safe serving temperatures. Additionally, an anonymous interview indicated that food was frequently overcooked, of poor quality, and often served cold, including coffee that was not hot enough to dissolve creamer. Further observations included a tray provided for surveyors, where the garlic bread was found to be dry and crunchy, and a hair was discovered baked into the chocolate cake. The Regional Dietary Manager confirmed the presence of the hair. Resident Council Meeting minutes also documented ongoing concerns from residents regarding food temperature, portion size, and the toughness of food. These findings demonstrate multiple failures in food service practices, affecting the quality and safety of meals provided to residents.