Failure to Document and Address Resident Grievance
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to document and promptly address a resident's grievance regarding a room change request. The resident reported experiencing difficulty sleeping due to a noisy roommate and stated that she had communicated her concerns and request for a room change to both a nurse and the DON in late August. Despite this, a review of the facility's Concern/Grievance logs for the relevant period showed no record of the resident's complaint. During an interview, the DON confirmed she was unaware of the resident's request and acknowledged ongoing issues with staff documentation of grievances.