Failure to Provide Palatable, Attractive, and Properly Tempered Food
Penalty
Summary
The facility failed to serve food that was palatable, visually appealing, and at safe and appetizing temperatures during two observed meals and one test tray sampling. Multiple residents reported dissatisfaction with the food, describing it as unappetizing, bland, and lacking in seasoning. Observations of meal service revealed that the food presented was mostly brown or dull in color, lacking variety and visual appeal. Specific comments from residents included complaints about the food's appearance and taste, with one resident requesting an alternative meal after seeing and tasting the food provided. Temperature measurements of the test tray items showed that hot foods were served below the required 135 degrees Fahrenheit, and cold foods were served above the recommended 41 degrees Fahrenheit. The dietary manager acknowledged receiving complaints from residents and families regarding the food's appearance and confirmed that the lack of color variety made the food less appetizing. These findings were documented in accordance with WAC 388-97-1100(1)(2).