Failure to Serve Correct Food Portions According to Menu Requirements
Penalty
Summary
Facility staff failed to provide residents with the correct portion sizes of food as specified by the facility's menu and production sheets. Observations in the kitchen revealed that staff used incorrect serving utensils to plate Caesar salad, lasagna, and sliced carrots, resulting in residents receiving less than the required amounts. Specifically, a beige/off-white handle scoop holding three ounces was used for Caesar salad instead of the required one-cup portion, a grey handle scoop holding four ounces was used for lasagna instead of the required eight ounces, and a red handle scoop holding two ounces was used for sliced carrots instead of the required half-cup portion. The facility's menu and production count clearly documented the required serving sizes, and a disher size reference sheet was available in the kitchen. During interviews, the district manager for dietary confirmed that the serving utensils used did not match the required portion sizes and acknowledged that residents did not receive the correct amount of food for dinner. The executive director, vice president of operations, and regional director of clinical services were informed of these findings. No further information was provided prior to the survey exit.