Failure to Serve Palatable and Properly Heated Meals
Penalty
Summary
Facility staff failed to serve palatable and appropriately heated meals to two residents out of a sample of eleven. During a lunchtime meal service observation, several residents were noted not eating, and one resident specifically complained that her food was not served hot, which she preferred. A test tray conducted during the same meal service revealed that the baked ham, scalloped potatoes, and mixed vegetables were served at lukewarm temperatures (121.6°F, 138.4°F, and 129.7°F, respectively), despite being much hotter in the kitchen prior to service. The vegetables and potatoes were also described as bland and lacking seasoning. The dietary manager acknowledged that food temperatures dropped significantly due to hot plates sitting and waiting to be served on the cart. Resident interviews confirmed dissatisfaction with meal temperatures, with one resident stating that her meals were never served hot. Facility documentation reviewed indicated a policy requiring food to be palatable, attractive, and served at a safe and appetizing temperature. The dietary manager stated that food should be served below 150°F to prevent scalding, but acknowledged the temperature drop before service. The deficiency was brought to the attention of facility leadership during an end-of-day meeting.