Failure to Provide Privacy During Incontinent Care
Penalty
Summary
A deficiency occurred when a certified nursing assistant (CNA) failed to provide privacy to a male resident during incontinent care. The CNA entered the resident's room, did not close the door to the hallway, and did not properly close the privacy curtain. While removing the resident's covers and gown, the resident's body was exposed to the hallway. The surveyor observed this and partially closed the door before entering the room, at which point the CNA acknowledged she was performing care and then fully shut the door. The resident, who was alert, oriented, and able to make decisions, later stated he did not want others to see his body and acknowledged he would be visible if the door and curtain were not closed. Interviews with the CNA, Director of Nursing (DON), and Administrator confirmed that the facility's expectation is for staff to ensure privacy by closing doors and curtains during personal care. The CNA admitted that by not closing the door and curtain, the resident's privacy and dignity were compromised. The facility's policy on resident rights also specifies the right to personal privacy and confidentiality, including during personal care and accommodations.