Incomplete Posting of State Agency and Ombudsman Contact Information
Penalty
Summary
The facility failed to post complete and accessible contact information for the State Long-Term Care Ombudsman program and the State Survey Agency as required by regulations. Observations revealed that the posted Ombudsman information in the front hallway was missing the Ombudsman's name, address, and email. Additionally, the State Survey Agency contact information was posted at an inaccessible height, in small print, and did not include an email address, current address, or a required statement informing residents of their right to file a complaint regarding suspected violations, including abuse, neglect, exploitation, misappropriation of property, non-compliance with advanced directive requirements, and requests for information about returning to the community. The Nursing Home Administrator confirmed these deficiencies during an interview.