Failure to Provide Food Products Based on Resident Preferences
Penalty
Summary
The facility failed to provide food products based on resident preferences, specifically by not supplying coffee to approximately 38 out of 76 residents. Multiple residents reported not receiving coffee with their breakfast, and staff interviews confirmed that coffee was unavailable due to supply issues. The Certified Dietary Manager stated that coffee orders required third-party approval, which delayed delivery, and that there was no coffee in the building on the day in question. Staff also indicated that running out of coffee was a recurring issue, and purchasing coffee from a store depended on the availability of petty cash. Observations during meal service revealed residents requesting coffee and being informed by staff that none was available. The Nursing Home Administrator confirmed the failure to provide coffee as a food product based on resident preferences. The deficiency was documented under Pa Code: 201.14(a) Responsibility of licensee.