Failure to Monitor and Manage Catheter Care Resulting in Delayed UTI Identification and Harm
Penalty
Summary
The facility failed to properly assess, monitor, and document the urinary condition of two residents with indwelling catheters, resulting in delayed identification and treatment of urinary tract infections (UTIs). For one resident, who had multiple comorbidities including chronic obstructive pulmonary disease, chronic respiratory failure, and obstructive uropathy, the care plan required monitoring of intake and output, catheter care, and observation for UTI symptoms. However, there was no evidence that urine outputs were monitored or recorded for several months, and staff did not consistently observe or document changes in urine color, consistency, or output. The resident experienced episodes of catheter obstruction, pain, and distention, leading to emergency department transfers. On one occasion, the resident developed septic shock secondary to a catheter-associated UTI, with positive urine and blood cultures for multiple organisms, and required intensive hospital treatment. Another resident with an indwelling catheter due to neurogenic bladder also experienced inadequate monitoring and documentation. The care plan required observation and documentation of intake and output, as well as reporting of UTI symptoms. Despite this, there was no evidence that urine was consistently monitored for color or consistency, and changes in urine appearance were not always reported to a physician. The resident experienced catheter occlusions and thick, milky urine, and laboratory results indicating infection were not promptly communicated to the physician. There was a significant delay in reporting positive urine culture results and initiating antibiotic therapy, despite the medication being available in the facility's automated dispensing system. Interviews with staff, including the DON, LPNs, and medical providers, confirmed lapses in monitoring, documentation, and timely communication of abnormal findings. Facility policy required staff to observe and report signs of infection, but these procedures were not followed. The lack of consistent monitoring, documentation, and timely intervention contributed to actual harm for at least one resident, who developed septic shock and acute kidney injury as a result of a catheter-associated UTI.