Failure to Address Resident Council Grievances
Penalty
Summary
The facility failed to promptly address grievances related to resident care that were raised during a resident council meeting attended by nine residents. Concerns were voiced regarding untimely medication administration, staffing, and continuity of care. The meeting minutes referenced additional details on the back of the form, but no further information was provided, and there was no documentation specifying the exact nature of the concerns about staffing and continuity of care. There was also no evidence that the facility followed up to clarify or address these concerns, nor was there any documentation of actions taken in response. Requests for evidence of follow-up or action from the facility administrator on three separate occasions went unanswered.