Failure to Address Resident Council Concerns
Penalty
Summary
The facility failed to respond to concerns raised by residents during Resident Council meetings, as evidenced by a review of meeting minutes and staff interviews. Specific issues documented included complaints about the dietary department, late administration of medications on weekends due to nurses assisting aides, nurses leaving medications at the bedside, and sheets not fitting larger beds. Despite these concerns being recorded in the Resident Council Meeting Minutes, there was no evidence that the facility took action to address them, except for a note that more blue sheets for larger beds were provided on one occasion. Interviews with two residents who regularly attended the meetings confirmed that multiple concerns had been brought up each month without any resulting action. The facility administrator also verified the absence of documentation or evidence showing that staff had responded to the issues raised during the meetings. This deficiency was identified during an investigation under a specific complaint number and affected at least two residents out of the four reviewed for Resident Council participation.