Failure to Maintain Safe and Appetizing Food Temperatures
Penalty
Summary
The facility failed to provide food at appetizing and safe temperatures, as observed during a lunch meal service. Initial food temperatures at the start of tray line service were within appropriate ranges, but there were no plate warmers or hot pellets used to maintain food temperature after plating. Chicken enchiladas were left uncovered on a cart next to the steam table, rather than being kept on the steam table, resulting in a significant drop in temperature. The last chicken enchilada served from the uncovered baking sheet measured 130°F, below the facility's policy requirement of holding hot foods at 135°F. Additional observations showed that by the time food reached residents, temperatures had dropped further, with one meal measuring 115°F for both the chicken enchilada and mashed potatoes, and 95°F for green beans. Multiple interviews with dietary staff, CNAs, and residents confirmed ongoing complaints about hot foods being served cold. Residents expressed dissatisfaction with the temperature of their meals, specifically noting a preference for warmer food. Review of facility policies indicated that hot foods should be served at appetizing temperatures and held at or above 135°F, but these standards were not met during the observed meal service.