Failure to Maintain Clean and Homelike Environment
Penalty
Summary
Surveyors observed multiple instances of unclean and non-homelike conditions throughout the facility during building tours. Specific findings included visible dirt at door thresholds, overflowing garbage cans, caked hair and dirt under sinks, stained ceiling tiles, broken mirrors, and plastic tape hanging from overhead lights. Elevator thresholds and baseboards on all units were noted to have built-up dust and debris. Additional issues included missing baseboards exposing walls, peeling paint, dust and dead insects on windowsills, and dirty blinds. Some soap dispensers were found empty, and certain wall areas were damaged or torn away, further exposing the underlying structure. These deficiencies were verified by the Maintenance Director, Environmental Service Director, and a housekeeper at the time of observation. The facility's own policy, which emphasizes providing a safe, clean, comfortable, and homelike environment, was not followed as evidenced by the observed conditions. The findings had the potential to affect all 102 residents residing in the facility. The deficiency was investigated under multiple complaint numbers.