Failure to Ensure Resident Dignity During Council Meeting
Penalty
Summary
A cognitively intact resident, who had no documented behavioral issues, expressed concern during a resident council meeting that the door to the meeting room should be closed for privacy. The resident attempted to communicate this need to the Activity Assistant, who responded by telling the resident to 'calm down' in a condescending tone and did not close the door. The resident was visibly upset, shaking his head, furrowing his brow, and raising his voice to express frustration at being spoken to like a child. The Activity Assistant further responded by rolling her eyes and again telling the resident to calm down, which left the resident and others confused and silent. Following this interaction, the Activity Assistant excused herself from the meeting and closed the door, allowing the residents to continue privately. In interviews, the resident reported feeling frustrated and disrespected, stating that the Activity Assistant did not listen to concerns and spoke in a childlike manner. The Activity Assistant stated she was unaware of her undignified tone or actions and explained her response as being caught off guard. The Administrator confirmed expectations that staff treat residents with dignity and respect and avoid unprofessional responses.