Failure to Maintain Clean, Comfortable, and Homelike Environment
Penalty
Summary
Surveyors identified multiple deficiencies in the facility's housekeeping and maintenance services, particularly in Unit 4. Observations revealed numerous instances of unclean and deteriorating conditions, including peeling paint on wall baseboards, dirty and stained air conditioning units, stained and dirty windows, and significant dirt and grime in bathrooms and on floors. Specific rooms were noted to have dirty or stained baseboards, sticky and rusty floors, and the presence of duct tape on air conditioning units. The resident training bathroom and shower room also had visible dirt between floor tiles. These findings were corroborated during environmental rounds with the Housekeeping Director, who acknowledged the issues. Further observations in another room revealed brownish grime on the floor near wardrobe closets, dirt accumulation where baseboards and floors meet, and a large brown stain on the ceiling near the windows. Interviews with housekeeping staff indicated that some areas, such as behind or beneath bolted wardrobes, had not been cleaned due to access issues, and the Director of Maintenance was unaware of the ceiling stain, though a previous leak had been repaired. The Administrator stated that daily environmental rounds are conducted to check for cleanliness and repairs, and that all staff are expected to report areas needing attention.