Failure to Provide Social Services Follow-Up After Alleged Abuse
Penalty
Summary
The facility failed to provide medically-related social services to assist two residents with emotional and psychosocial support following allegations of abuse. For one resident, after an incident where a staff member spoke harshly to her, there were no progress notes or social service documentation in the medical record from the date of the incident through several weeks later. Additionally, the resident exhibited behaviors such as frequent skin picking that resulted in open areas, but there was no evidence that social services assessed or addressed the potential psychosocial causes or connection to the alleged abuse. In a separate incident, another resident was reportedly handled roughly during a transfer. There were no progress notes or social service documentation indicating follow-up with the resident after the allegation. Staff interviews confirmed that social services follow-up and documentation should have occurred, including psychosocial assessments and notes in the medical record to reflect the residents' status after the events, but these were not completed.