Failure to Provide Adequate Linen and Hygiene Supplies for Resident Care
Penalty
Summary
The facility failed to provide adequate quality of care services by not ensuring the availability of clean towels, washcloths, and other hygiene materials for residents. Multiple complaint intakes revealed that residents were left in soiled adult briefs for extended periods and were not bathed during their initial days at the facility due to a lack of clean linens. Family members had to purchase towels and washcloths themselves to provide basic care. Staff interviews confirmed that linen shortages were a frequent issue, with aides often unable to find necessary supplies and sometimes being instructed to use bed sheets or pillowcases as substitutes. Observations of linen carts on multiple units showed a lack of washcloths and only a few towels available. Further interviews with staff, including a Geriatric Nursing Assistant and a laundry aide, indicated that the facility did not have enough linen to meet residents' needs, and the process for recycling and distributing linens was disorganized. Staff reported that linens were sometimes hidden in residents' closets or discarded when heavily soiled, exacerbating the shortage. The Environmental Services Director and the Administrator acknowledged ongoing complaints from residents, staff, and families regarding linen shortages, and confirmed that the issue persisted, directly impacting the ability to provide timely and appropriate care.