Failure to Maintain Adequate Supply of Clean, Well-Maintained Linen
Penalty
Summary
The facility failed to provide an adequate supply of clean, well-maintained linen to meet the needs of its residents. Multiple residents reported complaints regarding the lack of available and well-maintained linen, with some stating that the linen provided was in poor condition, discolored, and threadbare. Observations by the survey team confirmed that linen carts on all units were insufficiently stocked and the available linen was not in acceptable condition. Interviews with staff, including a laundry technician and the EVS Supervisor, corroborated the shortage and poor quality of linen, with staff indicating that they had to work with the limited and substandard supplies available. The EVS Supervisor reported receiving a fixed monthly budget for linen replacement from an external service provider, with the expectation that the facility would provide additional funds as needed. However, the supervisor stated that no additional funds had been provided by the facility administration during their tenure, despite requests. The issue was acknowledged by both the facility's administration and district management during interviews, confirming the ongoing deficiency in maintaining an adequate and well-maintained linen supply for residents.