Inadequate Supply of Clean, Well-Maintained Linen
Penalty
Summary
The facility failed to provide an adequate supply of clean, well-maintained linen to meet the needs of its residents. Multiple residents reported complaints regarding the lack of sufficient and well-maintained linen, with observations confirming that linen carts on all units were inadequately stocked and contained discolored, threadbare items. Staff interviews corroborated these findings, with a laundry technician confirming that the available linen was insufficient and in poor condition. The technician also noted that the situation had deteriorated compared to previous management. Further investigation revealed that the Environmental Services (EVS) Supervisor was allocated a limited monthly budget for linen replacement and had not received additional funds from facility administration despite requests. The EVS Supervisor confirmed ongoing communication with their supervisor about the linen shortage but was instructed to follow administration's guidance. Facility leadership acknowledged the deficiency when interviewed by the survey team, confirming the lack of adequate, well-maintained linen for residents.