Failure to Provide Effective Communication Training to Direct Care Staff
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to provide effective communication training to direct care staff, as evidenced by personnel record reviews and staff interviews. Five certified nursing assistants (CNAs) with varying hire dates, ranging from 2011 to 2025, did not receive any effective communication training since their employment began. The CNA supervisor, responsible for new hire orientation, confirmed that effective communication training was not included in orientation or in-service training. The Director of Nursing also confirmed that these CNAs had not received the required training. These findings were based on interviews and record reviews, with no evidence of effective communication training documented for the sampled staff.