Failure to Maintain Clean and Sanitary Resident Environment Due to Inadequate Housekeeping
Penalty
Summary
The facility failed to provide adequate housekeeping services to maintain a clean and sanitary environment for multiple residents. Observations during facility tours revealed numerous rooms with large torn pieces of incontinent briefs, food debris, empty bottles, soiled undergarments, and strong urine odors. Sticky floors, flies present on beds, and used gloves on the floor were also noted. These unsanitary conditions were observed in several resident rooms and hallways, and in some cases, the issues persisted over multiple days without being addressed. Interviews with residents, family members, and staff confirmed that rooms were not being cleaned or mopped daily as required. Residents and their families reported ongoing concerns about dirty and sticky floors, unemptied trash, and persistent odors. Some residents stated that they had to clean their own rooms due to dissatisfaction with housekeeping services. Staff interviews revealed that while there are assigned cleaning duties, not all rooms are cleaned daily, and the housekeeping supervisor acknowledged that staff shortages have prevented consistent cleaning of resident rooms. Review of facility policies and cleaning procedures indicated that daily and deep cleaning tasks are required, including mopping floors, disinfecting surfaces, and removing trash. However, documentation and staff statements confirmed that these procedures were not consistently followed due to staffing issues. Resident council meeting minutes also reflected ongoing concerns about the cleanliness of shower rooms and floors, further supporting the findings of inadequate housekeeping services.