Failure to Maintain Clean and Sanitary Floors Due to Housekeeping Shortages
Penalty
Summary
The facility failed to maintain floors in a clean and sanitary manner, as evidenced by repeated observations of dried, dark-colored spills, sticky substances, and scattered debris such as torn paper and food particles on the floors of the 100 and 200 halls, as well as in the dining room. These unsanitary conditions persisted over multiple days, with the same spills and debris noted in the same locations during subsequent observations. A resident grievance was also filed regarding dirty floors in a resident's room, and a family member reported that the dining room floors had been consistently dirty over the past couple of months, not just immediately after meals. Interviews with staff, including the housekeeping supervisor, housekeepers, CNAs, and the administrator, revealed that the facility had been short-staffed in housekeeping for one to two months due to staff resignations. As a result, routine cleaning of common area floors, such as hallways and the dining room, was reduced from daily to every other day, and the remaining staff prioritized cleaning resident bathrooms, rooms, and shower areas. Additionally, the facility's floor cleaning machine was out of service, further hindering thorough cleaning. The facility did not have a housekeeping policy, although written housekeeping routes indicated that all floors should be swept and mopped daily.