Lack of Staff Training on Effective Communication
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that staff were trained on effective communication, as evidenced by the absence of documentation showing that such training had been completed for all staff members. A review of the facility's training and in-service records did not show any evidence of effective communication training. The Administrator confirmed via email that they were unable to locate documentation of this training for staff. The facility's policy on in-service training requires ongoing education and documentation of training content, attendance, and timing, but this was not met. This deficiency has the potential to affect all 66 residents currently residing in the facility, as documented in the facility's resident directory.