Failure to Maintain Clean and Homelike Environment
Penalty
Summary
The facility failed to maintain a clean, safe, and homelike environment for multiple residents, as evidenced by persistent stains, debris, and unaddressed maintenance issues across several floors. Observations revealed brown and dark tan splatter stains on central walls, stained and bubbled ceiling panels in resident rooms, and chipped paint and peeling floor trimming. Dining rooms on multiple floors were found with food particles, debris, dirty trays from previous meals, and other items such as paper towels, plastic bags, and bath towels left on the floor during meal times, even as residents were present and eating. Residents reported that maintenance was slow to address repairs and that housekeeping did not adequately clean, particularly with sweeping. Staff interviews confirmed that maintenance relies on staff to report environmental issues and does not conduct daily checks in resident rooms. The Maintenance Supervisor was unaware of the stained and bubbled ceiling panels in several rooms, despite the potential for ceiling panels to fall if leaks were present. Housekeeping staff were expected to clean dining rooms after each meal and maintain cleanliness in hallways and resident rooms daily, but these tasks were not consistently performed as observed during the survey. Facility policies required daily cleaning assignments, prompt removal of trash, and regular environmental tours or safety audits to identify and address concerns such as watermarks, peeling paint, and damaged wall coverings. However, visual quality control and adherence to these guidelines were lacking, resulting in unsanitary and unhomelike conditions that affected multiple residents throughout the facility.