Failure to Maintain Clean and Homelike Resident Bathrooms
Penalty
Summary
Surveyors observed that the facility failed to maintain a safe, clean, and homelike environment in three of four resident bathrooms reviewed. Specifically, toilets and toilet seats in several rooms had visible yellow stains, and the bathroom floor in one room was covered with black tread tape that was peeling and no longer intact. These conditions were directly observed by surveyors on multiple occasions, with yellow staining present on toilet seats and in toilet bowls, and the tread tape on the floor was noted to be peeling and not providing its intended function. Interviews with the Housekeeping Regional Supervisor and the Maintenance Director revealed that the contracted housekeeping company used less potent cleaning chemicals, which they attributed to the persistent stains, and that hard water contributed to discoloration. The Maintenance Director acknowledged that some toilet seats needed replacement and that a recent audit may have missed these issues. The tread tape had been installed at a family member's request and was only present in one bathroom, but it was not being properly maintained. The housekeeping staff typically notified maintenance when stronger cleaning was needed, but the process was not consistently effective in preventing or addressing the deficiencies observed.