Failure to Maintain Clean and Operational Shower Room Facilities
Penalty
Summary
The facility failed to maintain a safe, clean, and homelike environment in two of three shower rooms reviewed. In the 200 Hall shower room, a large hole in the wall exposed plumbing pipes, and the toilet was covered with a clear plastic trash bag, beneath which a dried brown substance, appearing to be feces, was visible. The shower room was locked and only accessible to residents when opened by staff, but an unknown resident was observed exiting the room alone with wet hair. Staff interviews revealed that the hole had been present for several weeks and that the toilet's condition had not been reported to maintenance. Staff acknowledged that all were responsible for reporting such issues, but no maintenance request had been submitted. In the 100 Hall shower room, the toilet was also covered with a clear plastic trash bag and was non-operational. Staff were unsure how long the toilet had been broken but believed it had been reported to maintenance. The administrator and Director of Maintenance were unaware of the issues in both shower rooms and had not received any work orders. The facility's policy states that residents have the right to a dignified existence, but maintenance records were not provided to confirm any prior reporting or action.