Failure to Provide Annual Resident Rights Training to CNA
Penalty
Summary
The facility failed to provide mandatory annual training on resident rights to one of its certified nursing assistants (CNA C). Review of personnel records showed that CNA C, hired in August 2023, did not have documentation of having completed the required annual resident rights training for the period reviewed. The facility utilizes Relias, a computer-based training program, to assign and track annual trainings, with notifications sent to both employees and their department heads when trainings are due. However, there was no evidence that CNA C completed the resident rights training as required. Interviews with the HR, DON, and Administrator confirmed that the facility's process relies on email notifications and that it is the responsibility of both employees and department heads to ensure completion of annual trainings. Despite these procedures, the required training for CNA C was not documented. Additionally, when requested, the facility was unable to provide a policy specifically addressing required annual training, including resident rights training, prior to the survey exit.