Unpalatable and Improperly Prepared Oatmeal Served at Breakfast
Penalty
Summary
The facility failed to ensure that food served to residents was palatable, attractive, and at a safe and appetizing temperature during a breakfast meal. Observations and interviews revealed that oatmeal served to residents had a thick, porous texture resembling cornbread, which was not consistent with expected standards. One resident reported being able to cut the oatmeal with a knife, while another resident stated the oatmeal looked hard and did not eat it. The Director of Food and Nutrition acknowledged the oatmeal was too thick and attributed the issue to preparing it in one pan instead of two and not adding enough liquid. The Director also admitted the oatmeal should not have left the kitchen but was concerned about compliance with mealtimes. Further interviews with the DON, Traveling Certified Dietary Manager, and Administrator confirmed that the oatmeal was not prepared or served according to proper standards, as it should have been smooth and not clumpy or thick. The staff agreed that the oatmeal should not have been served in its condition and that it was important for food to be palatable for residents' health and enjoyment. There was also no policy or procedure in place regarding food palatability, as stated by the Regional Compliance Nurse.