Failure to Timely Notify LTC Ombudsman of Resident Discharge
Penalty
Summary
The facility failed to ensure that a copy of the discharge notice for a resident was sent to the Long-Term Care (LTC) Ombudsman at the same time it was provided to the resident and their representative. According to interviews and record review, the discharge notice was given to the resident and their family member on April 22, 2025, but was not sent to the LTC Ombudsman until April 25, 2025. Facility policy requires that the notice be sent to the Ombudsman simultaneously with the notice to the resident and representative. The resident involved was alert and oriented to person, place, and time, and was being discharged because their health had improved sufficiently to no longer require services from the facility. Documentation confirmed the discharge process and the timing of notifications, as well as the facility's policy on transfer or discharge notices. The delay in notifying the LTC Ombudsman was confirmed through staff interviews and review of the discharge notice and progress notes.