Failure to Maintain Clean and Homelike Resident Environment
Penalty
Summary
The facility failed to provide a clean and homelike environment for two residents. In one instance, a resident's privacy curtain was observed to be sticky and soiled with brownish dry food particles. This was confirmed by an LVN, who stated that the curtain was dirty and should have been changed by housekeeping or janitorial staff. In another instance, a resident's room had a sticky floor, and the resident reported that housekeeping had only cleaned the room because a state surveyor was present, and that the floor was not properly mopped. The resident expressed dissatisfaction with the cleanliness of her room. The Housekeeping Supervisor stated that both daily cleaning and monthly deep cleaning of resident rooms were the responsibility of housekeeping and janitorial staff, with privacy curtains scheduled to be changed monthly or as needed. However, the supervisor was unable to provide documentation verifying that daily or monthly cleaning had been performed, as he relied solely on visual checks. Additionally, the facility was unable to provide a policy and procedure for cleaning and maintaining resident rooms.