Failure to Ensure Resident Access to Survey Results
Penalty
Summary
The facility failed to ensure that two residents who attended a Resident Council Meeting were aware of the availability and location of the facility's latest survey results. During interviews, both residents stated they did not know where to find the survey results or how the facility addressed previously identified deficiencies. The residents expressed a desire to be informed about the facility's most recent survey inspection results and the corrective actions taken. Observation and interviews with staff revealed that the survey result binder was stored under a cabinet in the dining room, with a label too small for residents to read. Although the facility maintained two survey binders—one in the front lobby and one in the dining room—residents were only informed that they could ask staff to access the binder. Staff acknowledged that the binder should be easily accessible to residents without staff assistance. Review of facility policies confirmed that survey results should be maintained in an area frequented by residents and be readily accessible for examination.