Failure to Deliver Resident Mail on Weekends
Penalty
59 days payment denial
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that residents had reasonable access to their mail, as mail delivery was not performed on Saturdays. Eight residents interviewed during a resident council meeting reported that all mail was received by the purchasing and receiving department, which was closed on weekends, resulting in no mail delivery on Saturdays. The quality assurance manager confirmed that mail was not delivered on Saturdays due to the lack of available staff to receive it from the post office. As a result, any mail received over the weekend was held at the post office and delivered to the facility the following Monday.