Failure to Maintain a Clean and Homelike Environment
Penalty
Summary
Surveyors identified multiple deficiencies related to the facility's failure to provide a safe, clean, comfortable, and homelike environment for residents. Several residents voiced concerns about the cleanliness and condition of their rooms and common areas. Observations included dirty floors, peeling plaster, possible stains on walls, holes in walls, missing shower heads, non-functioning lights, and unclean bathroom fixtures. Residents reported that their rooms were not cleaned adequately, with some describing the environment as filthy and expressing frustration over persistent issues such as overflowing garbage bins, sticky floors, and visible dirt or marks on walls and floors. Specific examples included a resident who had recently moved to a new unit and found her room dirty, with peeling plaster, a suspicious pinkish/red substance on the wall, a hole behind the door, and a missing shower head. Another resident reported that her bedroom and bathroom were consistently dirty, with bugs present and garbage overflowing. Surveyors observed these conditions firsthand, noting dirty floors, splatters on walls, and sticky surfaces that caused shoes to stick to the floor. Residents also indicated that housekeeping staff did not clean thoroughly, and some attempted to clean their own rooms due to dissatisfaction with the facility's cleaning practices. Interviews with staff confirmed that cleaning procedures were expected to be performed daily, including deep cleaning of bedrooms and common areas, but these expectations were not met in practice. Maintenance staff acknowledged that some areas had not been remodeled or repaired, and housekeeping supervisors were made aware of the ongoing concerns. Despite the facility's cleaning checklist and stated protocols, the observed conditions and resident feedback demonstrated a failure to maintain a homelike and comfortable environment as required.