Failure to Maintain Effective Pest Control Program for Flies
Penalty
Summary
The facility failed to maintain an effective pest control program to address a significant fly infestation throughout the building. Multiple residents reported ongoing issues with flies in their rooms, common areas, and the dining room. Residents described using personal items such as washcloths and underwear to swat at flies, and some purchased their own fly traps due to the persistent problem. Surveyors directly observed flies in resident rooms, hallways, the dining area, conference room, and kitchen, including flies landing on food and residents during meals and treatments. Staff were also seen using fly swatters in attempts to control the flies. The facility's pest control program required a written agreement with an outside pest service for regular visits, appropriate use of chemicals, and a reporting system for pest issues between scheduled visits. However, record review revealed that the facility did not have pest control service visits for several months, specifically in May, June, and February of one year and July of the previous year. The Maintenance Director was unaware of the fly issue and stated that pest control visits occurred monthly, but this was not supported by documentation. Residents and staff consistently reported the fly problem, with some residents noting that flies landed on their food and bit them, and others stating that the issue was worse near exit doors or in rooms previously occupied by other residents. During the survey, flies were observed in the kitchen, where dietary staff attempted to cover food to prevent contamination. Resident council members also raised concerns about the large number of flies and the cleanliness of the facility. The persistent presence of flies was noted by surveyors throughout the entire survey period, affecting all areas of the facility and all residents present at the time.