Lack of Documentation for Mandatory Communication Training
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that five direct care staff members received mandatory training in effective communication. During the survey, the surveyor requested evidence from the Director of Nursing (DON) that these staff members, all Certified Nursing Assistants (CNAs) with hire dates ranging from December 2021 to August 2023, had completed the required training. The DON was unable to provide any documentation confirming that the training had been completed for these individuals. The Nursing Home Administrator also confirmed that there was no evidence available to show that the five CNAs had received the mandatory effective communication training. No further information or documentation was provided to the surveyor.