Failure to Provide Palatable, Properly Prepared, and Appropriately Tempered Food
Penalty
Summary
Surveyors found that the facility failed to ensure food was prepared and served in a manner that conserved nutritive value, flavor, and appearance, and did not consistently provide food that was palatable, attractive, and at a safe and appetizing temperature. Multiple residents reported that their food was often cold, tough, and did not match the menu or their dietary tickets. One resident stated that the food was always ice cold and not as described on the menu, while another reported not receiving the ordered food due to issues in the kitchen. Residents also indicated that food was left in the hallway before delivery, contributing to it being served cold. During a test tray observation, surveyors noted that the zucchini was not prepared according to the provided recipe, as it was boiled instead of baked, lacked parmesan, and was described as bitter, tough, and rubbery. Staff interviews revealed that recipes and menus were not consistently followed, and some staff were unaware of the existence of recipes. Temperature checks of trays showed food items being served below recommended temperatures. Additionally, residents reported not receiving alternate menu options and insufficient portions, with one resident specifically noting that their breakfast order was not consistently fulfilled.