Failure to Ensure Dignified Dining Experience and Respect Resident Communication Rights
Penalty
Summary
The facility failed to ensure residents' rights to a dignified existence and self-determination, particularly in relation to their dining experience and communication. During a dinner meal observation, it was noted that residents seated at the same table were not served their meals simultaneously. One resident began eating while others at the same table waited, with delays ranging from 7 to 19 minutes before all were served. Additionally, several residents were served drinks in disposable cups due to a reported shortage of mugs, a practice confirmed by both nursing and dietary staff. Further, the report details an incident involving a resident who was approached by the Admissions Director regarding a comment made on Facebook. The resident felt threatened by the interaction, as the staff member suggested he could transfer to another facility if dissatisfied. The resident and his family member both reported that the comment in question was not derogatory, and the staff member had not seen the comment firsthand. The resident expressed anxiety following the encounter, feeling that staff were unhappy with him. These findings were corroborated through interviews with staff, residents, and family members, as well as direct observation. The deficiencies identified include lack of simultaneous meal service at dining tables, use of disposable cups for drinks, and inappropriate staff communication regarding a resident's right to express opinions online.