Failure to Provide Individualized, Meaningful Activities for Residents
Penalty
Summary
The facility failed to provide a meaningful and individualized program of activities for two residents, as required by its own policy and regulatory standards. For one resident with moderate memory impairment and significant depressive symptoms, documentation showed participation only in one-to-one visits and group activities over a nearly month-long period, with no records of group activity attendance or refusals. The resident expressed dissatisfaction, noting a lack of engagement and social interaction since returning from the hospital, and reported that the only contact from the Activities department was the delivery of mail and packages. Another resident, who had a severe memory problem and was unable to get out of bed, was observed without access to preferred activity supplies, such as a musical keyboard, which was stored out of reach. The resident and their spouse both indicated a strong interest in music and playing the keyboard, but facility staff only offered in-room activity assistance about once a week. The resident reported having little to do and wished for more engagement, while observations confirmed a lack of available stimulation in the room. Interviews with the Activity Director revealed that resident satisfaction checks were conducted verbally and not documented, and that the frequency of in-room activity assistance for residents unable to leave their rooms was insufficient. The lack of consistent documentation and individualized activity provision led to unmet physical, mental, and psychosocial needs for the affected residents.