Failure to Maintain Homelike Environment and Cleanliness in Resident Rooms
Penalty
Summary
The facility failed to maintain a homelike environment in five resident rooms, as evidenced by multiple observations of unblended white paint splotches, scratches, chipped and soiled baseboards, and a soiled privacy curtain. Specifically, rooms 111, 112, 113, 116, and 120 were found to have walls with visible paint patches that did not match the original wall color, as well as scratches and unpainted, dirty baseboards. In one room, a privacy curtain was observed to be soiled with dark brown and red spots and brown liquid stains, and a resident expressed dissatisfaction with the cleanliness and appearance of their room. Staff interviews confirmed that maintenance was aware of the incomplete paint repairs and the need to replace the soiled privacy curtain to maintain a homelike setting, but these actions had not been completed. The facility's policy requires all staff to ensure a safe, clean, and comfortable environment and to promptly address cleaning needs, but these standards were not met in the sampled rooms.