Failure to Maintain Resident Dignity and Timely Response to Needs
Penalty
Summary
The facility failed to ensure that care and services were provided in a manner that maintained and promoted dignity and respect for eight of nine residents interviewed. Multiple residents reported negative interactions with staff, including a nursing assistant who responded to a resident's apology by loudly calling for another aide and leaving the resident exposed, as well as wearing attire perceived as demeaning. Residents described staff as disrespectful, belittling, and unprofessional, with one resident sharing that staff wore a shirt with an offensive caption and another stating that staff acted as if they were more important than the residents. Several residents also reported significant delays in call light response times, ranging from 30 minutes to two hours, and described staff as dismissive or unresponsive to their needs, including requests for pain medication. Residents expressed frustration and feelings of being ignored or devalued, with some stating that staff did not inform them about the medications being administered and others noting that their requests were not fulfilled even after long waits. These findings were acknowledged by the facility's administrator and director of nursing services.