Failure to Provide Quarterly Trust Account Statements
Penalty
Summary
The facility failed to provide quarterly financial statements for resident trust accounts in accordance with generally accepted accounting practices for one of three residents reviewed. Specifically, a resident with severe cognitive impairment, including diagnoses of bipolar disorder, dementia, and muscle weakness, had a trust account managed by the facility. The resident's representative reported not receiving any financial statements for the first quarter of the year, and this was confirmed during interviews and record review. The lack of statements covered the months of January, March, October, and November 2024. The business office manager acknowledged that, upon starting in October 2024, they discovered that residents had not been receiving their required financial statements. This lapse in providing timely and accurate financial information prevented the resident and their representative from verifying the status of the resident's personal funds held by the facility.