Failure to Provide Required Communications Training for CNA
Penalty
Summary
Facility staff failed to provide required communications training for one of ten certified nursing assistants (CNA #5) as evidenced by staff interviews and document review. When the education records for CNA #5 were requested, administrative staff indicated they might not be able to provide the information due to a recent sale of the facility and lack of access to previous personnel records. The assistant director of clinical services, who was new to the role, confirmed she could not account for why the required training had not been completed in the past. A review of the facility's in-service training policy indicated that employees are to receive training on required topics annually, with additional training as needed based on facility assessment and regulatory requirements. Despite this policy, the facility was unable to provide documentation that CNA #5 had received the necessary communications training, and no further information was provided prior to the survey exit.