Failure to Provide Palatable and Properly Tempered Food
Penalty
Summary
The facility failed to provide food and drink that was palatable, attractive, and served at an appetizing temperature for five residents. Multiple residents reported receiving cold food, with one resident specifically mentioning a cold hamburger that tasted artificial and another stating that food was often not served warm. Residents also described the food as bland, with one noting that seasonings such as Mrs. Dash were requested in resident council meetings due to widespread salt restrictions. Some residents expressed dissatisfaction with the processed nature of the food, leading them to skip certain meals entirely. Observations during meal service revealed that food temperatures were below recommended levels when served, with items such as grilled chicken sandwiches and tater tots being lukewarm and peas lacking seasoning. The process for meal delivery involved serving residents in their rooms first, followed by those in the dining room, with significant time lapses between when food left the kitchen and when it was served. Although the cook used a plate warmer and took food temperatures before service, the food was not consistently maintained at appropriate temperatures by the time it reached residents. The Dietary Manager acknowledged receiving feedback about food temperature and quality through various channels, including resident council and staff communication.