Failure to Provide Palatable, Attractive, and Safe-Temperature Food
Penalty
Summary
The facility failed to provide food that was palatable, attractive, and served at a safe and appetizing temperature for a significant number of residents. Multiple residents reported that the food was often cold, bland, unappetizing, and sometimes unidentifiable. Several residents described the food as processed, lacking in variety, and not meeting their nutritional needs, with some specifically noting insufficient protein and small portion sizes. Observations confirmed that salads were not kept at the required temperature, with temperatures recorded well above the safe threshold prior to serving. Additionally, test trays revealed that hot foods were bland and cold foods, such as milk and salad, were served at improper temperatures. Resident council minutes and grievance forms documented ongoing complaints about food quality, including issues with food temperature, lack of adherence to meal tickets, and dissatisfaction with the taste and nutritional content of meals. Residents also reported receiving food items they disliked or were not supposed to have, and some noted that requests for snacks or alternative items were not accommodated. These complaints were consistent over several months, indicating a pattern of unresolved issues related to food service. Interviews with dietary staff and facility administration revealed a lack of awareness regarding the extent of the food quality and temperature issues. The Dietary Manager acknowledged that salads should have been kept refrigerated until use and recognized that improper handling led to elevated temperatures. The Administrator was unaware of the temperature problems and only generally aware of resident dissatisfaction with the food. These findings demonstrate that the facility did not ensure food was consistently palatable, attractive, and served at safe temperatures, as required.