Failure to Provide Annual Resident Rights Training to Staff
Penalty
Summary
The facility failed to ensure that two employees, a Certified Nursing Assistant (CNA) and a Licensed Vocational Nurse (LVN), received annual training on resident rights as required. Review of personnel records and training logs for both staff members, who were hired in 2020, showed no evidence of completed resident rights training within the previous 12 months. The human resources representative confirmed that the facility uses an online training program to assign and track required trainings, and that it is the responsibility of both the employee to complete the training and human resources to ensure completion. However, the system did not ensure that these two staff members completed their annual resident rights training. Further interviews revealed that the facility did not have a policy specifying required annual training topics, timeframes for completion, or clear assignment of responsibility for ensuring completion. The administrator stated that staff receive email notifications for assigned trainings and are expected to complete them, but there was no formal policy in place to guide or enforce this process. The lack of documentation and policy resulted in the failure to provide required annual resident rights training to the identified staff members.