Failure to Ensure Annual Communication Training for Staff
Penalty
Summary
The facility failed to ensure that two employees, a CNA and an LVN, received required annual communication training. Review of personnel records and training logs for both staff members, who were hired in 2020, showed no evidence of completed annual communication training within the previous 12 months. The human resources representative confirmed that the facility uses an online training program to assign and track trainings, and that it is the responsibility of both the employee to complete the training and human resources to ensure completion. However, the system did not ensure that these two staff members completed their required training. Further interviews revealed that the facility did not have a policy specifying required annual training topics, including communication, nor did it outline the timeframes for completion or assign responsibility for ensuring completion. The administrator stated that staff receive email notifications for assigned trainings and are expected to complete them, but there was no formal policy in place to guide or enforce this process. No policy was provided to surveyors prior to exit.