Required State Contact Information Not Posted on Nursing Floors
Penalty
Summary
The facility failed to post the required contact information for the State Survey Agency and the State Long-Term Care Ombudsman program in readily accessible locations on both the first and second nursing floors. Observations on the first floor revealed no postings for the Department of Health or Ombudsman contact information, except for a single posting in the entryway between two glass doors in the lobby. During a Resident Council meeting on the second floor, four alert and oriented residents reported being unaware of how to contact the State Department of Health or Ombudsman Office and stated they had not seen any postings in the building. Further observations with the Director of Social Services confirmed the absence of required postings on the second floor. The Nursing Home Administrator acknowledged that the Ombudsman contact information was only posted in the entryway and that there was no Department of Health information posted anywhere in the facility.